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FAQs Company
 
HOW TO START WITH MY-CODES?

The implementation of MY CODES comprises the following steps: 1. Upgrade your products with barcodes on or add a QR Code on your products. 2. Integrate in your product control system MY-CODES or let us do the work and implement a simple system for your goods control and logistics. 3. Notify your customers that your products now will be protected by one of the most advanced brand protection system and encourage them to scan any product with the free MY-CODES App.

CAN I USE THE MY-CODES SYSTEM WITHOUT HAVING A GOOD CONTROL SYSTEM?
 
If your company does not own a good control system MY-CODES can offer you a solution- including a barcode-system which can be integrated in your manufacturing and packing process. If you already own a track & trace system MY-CODES can be integrated easily.

HOW LONG DOES THE INSTALLATION NEED?

The implementation exists of three main phases: 1. Collection of information - up to 2 weeks 2. Integration with existing processes - up to 2 months 3. Communication with consumers

WHAT KIND BARCODES / QR CODES USE MY CODES?

The manufacturer can determine what kind of code they want to use. But it is useful to have an industrial standard. Barcodes, data bars, QR codes in 2D or 3D are possible. Each code can also contain other attributes like the batch number, expiry date, etc.

WHICH BRANDS ARE USING MY-CODES SO FAR?

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WHAT IF A PRODUCT IS NOT TO IDENTIFY?

If a product which is protected by the MY CODES system, can not be checked, it means that the product no longer matches the history. This can have several reasons: it is a plagiarism, the product was stolen in transit or it is a registered and stolen or lost product. In this case, we will inform the manufacturer or the registrar on the incorrect query and inform the consumer that the product can not be authenticated.

WHAT HAPPENS WITH PRODUCTS WHICH ARE ALREADY IN CIRCULATION?
 
There are a number of options for making the transition. The most common method is to inform consumers that only products from a certain date are protected by MY-CODES. Alternatively, merchants can replace the barcodes on products that are already in circulation. Click here to contact us and find out how we can help you.
 
HOW INCREASE MY PRODUCTIVITY WITH MY CODE?

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WHICH ADDED VALUE CREATES MY-CODES ON MY PRODUCTS?

The comprehensive history of MY CODES system allows you to guarantee the authenticity of your products. This increases the value of your products for consumers. In addition, it prevents the unauthorized sale of your products, which could limit your profit.
 
FAQs Customers

HOW CAN I CHECK A PRODUCT WITH MY-CODES?

You can check a MY-CODE via website or the MY-CODES app.

WHERE CAN I DOWNLOAD THE APP?

You can download the app on App Store (iPhone) or Google Play (Android).

HOW MUCH DOES IT COST?

The download and use of the MY CODES app is free. We believe that consumers have the right to know whether the products they buy are original and secure.

CAN I USE MY-CODES FOR EVERY PRODUCT ALL OVER THE WORLD?

The MY-CODES app can be used as long as you have internet. You can also use the app to verify the authenticity and history of a product based on the MY-CODES logos - a MY-CODES logo is an indication is proof that there is a partner brand. In many cases you will receive after scanning the code of a product anywhere in the world, the authentication information, product and recall information. If available, general details about the product can be checked.

WHICH MANUFACTURER ARE USING MY-CODES?

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Do I have to register to be able to use the app?

By registering you can access other services within the app. However, this is optional if you are doing just about check the authenticity, no registration is necessary. This is important to note that we do not share your stored data with third parties. You can contact our partner brands via the MY-CODES app but you can prevent this communication in the privacy settings.

WHICH CODE DO I HAVE TO SCAN?

For our partner brands look for the MY CODES logo and code - during shopping in stores this is mounted on the product packaging or in the form of a shield. By online shopping, the MY CODES Code is on the product page. By scanning the Codes you can verify the authenticity of the product. If you encounter a product of our partner brands on which the MY CODES logo is missing, we can not guarantee its authenticity and strongly advice that you do not buy this product.

Can I also buy A PRODUCT if it is not authenticated?

The MY CODES system is designed to protect you as a consumer and to ensure that the products you buy are original and safe. So, if you scan a product of our partner brands, which cannot be verified by the MY CODES app, or if a product of one of our partner brands does not have MY CODES Code, do not buy. We advice you to notify this product via the button "The Brand Report".

What is the difference between a NORMAL barcode and a product with my codes?

A normal barcode generally saves only the product information, which results from the international article number. Previously known as EAN-code, nowadays according to the GS1 standard. However, the product gets no history and the codes are not stored and maintained by an independent place. MY CODES accepts this task to ensure the history of each product. Only the partner producers receive our code and can use it to equip their products. MY CODES log the entire course with a product and makes this information available to the customer, the manufacturer and authorized institution. At the moment of sale to a certified body with POS interface, the history of the MY-CODES ends. This MY-CODE can be registered optionally to carry on the history in your own account and in the second-hand sale to create evidence for the originality of the product.

How can I BE SURE THAT A PRODUCT is original, if the bar code could be copied simply AND mounted on a counterfeited product?

The fact is that a product with the MY-CODE is provided with an intelligent algorithm based system. Our app uses the latest techniques and appeals for the authenticity test on a number of facts. For example the barcode is copied and conflicting information such as the registered item and location of the consumer which can be possible that the product can not be authenticated. So you can be confident that the information which are given by the MY-CODES app is accurate.